Delivery Information



We charge a £3.99 delivery charge for every order, regardless of the number of items on the order. 

The vast majority orders placed before 1pm are dispatched on the same day.

Typically, delivery is within one or two working days.

Occasional delays caused by items going out of stock are possible, but we work hard to keep these instances to a minimum.

Orders are despatched by courier and will require a signature, while certain low weight items may be sent by Royal Mail.

Some orders may be delivered by third parties. In these cases any information passed on will only be used only for purposes of delivering the goods.

If you have a specific enquiry about your order, please email us quoting your order reference, and we'll be happy to help.

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VAT Relief Explained

Where two prices are shown for a product, the lower price (which excludes VAT) is available to those who are chronically sick, disabled or terminally ill. Chronically sick means that you have an illness that is likely to last a long time eg arthritis, angina. Disabled means substantially and permanently handicapped by illness or injury.

You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in your declaration.

Unfortunately you do not qualify if you are elderly but able-bodied or if you are only temporarily disabled or injured.

You will be asked whether you wish to claim relief from VAT during the checkout process. If you do wish to claim you will just need to state the illness or medical condition you are suffering from and tick to confirm that you wish to claim exemption and that the information you have provided is correct. It's that easy!

Delivery Zone on Scooters & Other Large Items

On items which require an engineered delivery (assembling and installing batteries) Much More Mobility operate a delivery radius of 20 miles from Brighton. Please contact us for clarification of this if you are unsure of your distance from Brighton.

If you decide you do not want the scooter (or other engineered delivered item) on arrival there is a collection/ return change of £70. Items are checked over for damage and functionality on delivery.

Please ask us about the scooters and their specification to find out more.