Privacy Policy



Much More Mobility are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not e-mail you in the future unless you have given us your content. We will give you the chance to refuse any marketing e-mails from us in the future.

The type of information we will collect about you when you place an order or register on our website includes:

  • Address
  • Phone number
  • E-mail address

This information is stored on our internal systems and our website simply verifies you as a customer of Much More Mobility. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or by contacting us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. We use the information you provide for the following purposes:

  • Aid strategic development
  • Audit usage of the site
  • Providing the best possible service processing any orders you may have made
  • Providing you with information about products and services we offer

If you have any questions or comments about your privacy you can e-mail us: sales@muchmoremobility.co.uk.  Much More Mobility maintains a strict privacy policy in full accordance with the Data Protection Act 1998.

We expect you to maintain the confidentiality of your user name and password for your Much More Mobility account.

Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Much More Mobility web pages are owned and controlled for these purposes by Much More Mobility. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Much More Mobility pages for any other purpose whatsoever, in any medium, without the prior written permission of Much More Mobility.

In accessing Much More Mobility web pages, you agree that you may only download the content for your own individual and non-commercial use.

Uses Made Of Information

We use information held about you in the following ways:

To ensure that content from the website is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post.

If you are an existing customer, we will only contact you by email or post with information about goods and services similar to those which we the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to carefully selected third parties for marketing purposes, please tick the relevant box on the payment form or if you are an existing customer email us on sales@muchmoremobility.co.uk requesting to "opt out from third party mailings".

Your Consent

By submitting information to Much More Mobility you consent to the collection and use of this information by Much More Mobility and its Service Provider (if any) in the fulfilment of your order.

By entering into an agreement with us when you place an order you have consented to this use of your data (where applicable). You may ask us at any point not to share your information with third parties for this purpose by contacting sales@muchmoremobility.co.uk and providing your customer account number.

If we decide to change our privacy policy we will post changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommended products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits.

To take advantage of some of Much More Mobility’s essential features we recommend that you leave your cookies turned on. However the Help menu in your browser will allow you to prevent your browser from accepting new cookies and how to disable cookies altogether.

Google Analytic Tool & Social Media Plug-Ins

Google Analytics is a systems used by many website to record information about who visits a website. Google set five difference cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies here.

Social media plug-ins for Facebook and Twitter obtain data for tracking purposes.

International Privacy

The above privacy statement may not be applicable in all countries of Much More Mobility visitors or registered community users, as security policies may vary according to the individual internet laws in each host country.

Disclosures

We occasionally make our mailing lists available to carefully selected companies that we feel will be of interest to our customers. Please note: we never release phone numbers or email addresses.

However, we will not pass your information to any third parties without your permission. You can also e-mail us to stop receiving information about us or to find out more information about our Privacy Statement by e-mailing us: sales@muchmoremobility.co.uk.

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VAT Relief Explained

Where two prices are shown for a product, the lower price (which excludes VAT) is available to those who are chronically sick, disabled or terminally ill. Chronically sick means that you have an illness that is likely to last a long time eg arthritis, angina. Disabled means substantially and permanently handicapped by illness or injury.

You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in your declaration.

Unfortunately you do not qualify if you are elderly but able-bodied or if you are only temporarily disabled or injured.

You will be asked whether you wish to claim relief from VAT during the checkout process. If you do wish to claim you will just need to state the illness or medical condition you are suffering from and tick to confirm that you wish to claim exemption and that the information you have provided is correct. It's that easy!

Delivery Zone on Scooters & Other Large Items

On items which require an engineered delivery (assembling and installing batteries) Much More Mobility operate a delivery radius of 20 miles from Brighton. Please contact us for clarification of this if you are unsure of your distance from Brighton.

If you decide you do not want the scooter (or other engineered delivered item) on arrival there is a collection/ return change of £70. Items are checked over for damage and functionality on delivery.

Please ask us about the scooters and their specification to find out more.