Refund Policy

In accordance with the Consumer Contract Regulations 2013 at Much More Mobility we offer a 14 calendar days cooling off period. Within this period customers can inspect the goods, determine their suitability and if necessary request a refund. If you wish to exercise this right, you must notify us in writing by email to:

Please note once we have despatched an item(s) to you, the item cannot be cancelled and the below returns procedure comes into effect with their respective charges.

The responsibility for returning the goods is that of the buyer.

The goods must be returned at the buyers cost within 14 days from the date of you notifying us that you wish to return the goods. We do recommend that you pay for a tracked/signed delivery for your protection. 

Where items are refused at the point of delivery and returned back to us. The buyer is liable to cover the return carriage costs. This charge will be calculated according to the number of items to be returned and size of the item(s). 

We are happy for you to unpack the goods and to inspect them carefully. A deduction can be made up to the contract price if the value of the goods has been reduced as a result of you handling the goods more than was necessary or they have been installed.

All returned products must be complete, unused, in an undamaged state and still in their original packaging. If products are not returned in their original condition, Much More Mobility reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour, repair of product(s), replacement of product(s).  

If on the return of goods we find that the original packaging is missing or damaged we reserve the right to charge a repackaging fee.

All refunds will be processed within 14 days following receipt of goods.

Unfortunately we are unable to accept returns for products that can void Health and Safety regulations such as:

  • Toileting
  • Incontinence  
  • Bathroom products

We cannot refund or exchange products that have been made to order, specially ordered, bespoke or that were specially adapted to suit your requirements unless they arrive faulty, damaged or incorrect. 

Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 14 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send an engineer to your premises to collect the goods at a convenient time. 

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VAT Relief Explained

Where two prices are shown for a product, the lower price (which excludes VAT) is available to those who are chronically sick, disabled or terminally ill. Chronically sick means that you have an illness that is likely to last a long time eg arthritis, angina. Disabled means substantially and permanently handicapped by illness or injury.

You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in your declaration.

Unfortunately you do not qualify if you are elderly but able-bodied or if you are only temporarily disabled or injured.

You will be asked whether you wish to claim relief from VAT during the checkout process. If you do wish to claim you will just need to state the illness or medical condition you are suffering from and tick to confirm that you wish to claim exemption and that the information you have provided is correct. It's that easy!

Delivery Zone on Scooters & Other Large Items

On items which require an engineered delivery (assembling and installing batteries) Much More Mobility operate a delivery radius of 20 miles from Brighton. Please contact us for clarification of this if you are unsure of your distance from Brighton.

If you decide you do not want the scooter (or other engineered delivered item) on arrival there is a collection/ return change of £70. Items are checked over for damage and functionality on delivery.

Please ask us about the scooters and their specification to find out more.